Return Policy

We are proud of our handmade work and take all care needed to ensure you get the best product available so you can be 100% satisfied with your purchase. If that is not entirely the case, we want to help you personally to get your money back as fast and comfortably as possible. Depending on the product you bought, we will give you a detailed return instruction to make things as easy and fluid as possible.

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Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several products are exempt from being returned. Made to Order (MTO), when used a Discount Code, when purchased through any ¨Sale¨ action, all items from our Cartier Line (they are all handmade to special measurements, therefore they can not be returned or exchanged), all these products cannot be returned. 

You will need to pay the return postage. The method must be the same as when you received the item DHL Express or Fedex (do not send it via national post services since we won't be able to receive them). If we have to pay additional postage charges on your package, we may deduct the amount of such charges from any refund we send to you. Your parcel is your responsibility until it reaches us. We cannot accept liability for goods that get lost or damaged in transit back to us.

We do not provide return shipping labels.

We do not refund shipping costs.

To complete your return, we require a receipt or proof of purchase.

We subsidize most of the shipping costs, so in a case of exchanges or returns the full shipping cost will be applied. ($30 for America, and $45 for the rest of the World).

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

We subsidize most of the shipping costs, so in a case of exchanges or returns the full shipping cost will be deducted from the refund. ($30 for America, and $45 for the rest of the World).

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@atelierdelsur.com
Sale/sample items (if applicable)
Only regular priced items may be refunded, unfortunately sale/sample items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@atelierdelsur.com and send your item to: Coronel Diaz 2351 11 Floor, Capital Federal, Argentina, CP 1428.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, send us an email requesting the return address. We do not provide return shipping lables.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of  shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.